Package Terms

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Terms of Service

TRAINING EXPECTATIONS & RESULTS

The Client understands that dogs are individuals and that behavior is influenced by genetics, learning history, environment, health, training, management, and other factors.

Clear & Kind Canine does not guarantee any specific behavioral outcome, degree of improvement, or timeframe for improvement, and does not guarantee that a Dog will permanently stop or never again display any particular behavior.

The Client understands that training progress may vary based on the Dog, the Client's participation and consistency, the home and training environment, and other factors outside Clear & Kind Canine's control.

Training recommendations are intended to improve communication, skills, and behavior and, where applicable, reduce identified risks. Trainer(s) reserve the right to modify the Dog's training plan at any time as the Dog's behavior needs and progress may change over the course of the training.

FEES & PAYMENT

Complete payment for all consultations and Training Sessions are due at the time the consultation and Training Session is scheduled in order to reserve that date and time.

Unless otherwise agreed in writing, training packages are intended for the Client and Dog(s) identified in the same household and cannot be transferred.

SCHEDULING POLICY

The Client is responsible for scheduling all training sessions through the Acuity scheduling portal and for following the training and management recommendations provided by the Trainer.

  • Sessions must be scheduled through the Acuity portal using the Client's available package or purchased session credits.

  • The Client is responsible for keeping track of remaining sessions and scheduling sessions within any applicable package expiration period. The training packages expire 180 calendar days from the date of purchase.

  • The Trainer may arrive up to 10 minutes early or up to 10 minutes late due to traffic, weather, parking, prior appointments, or other circumstances beyond the Trainer's reasonable control. The Trainer will make reasonable efforts to notify the Client of significant delays. If the Trainer is delayed, the Trainer will make reasonable efforts to provide the full scheduled session time whenever practical.

  • If the Client is late, the session will generally end at the originally scheduled time, and the Client will remain responsible for the full session fee. Exceptions may be made at the Trainer's discretion when scheduling permits.

  • The Trainer reserves the right to modify the location of a session when weather, safety concerns, environmental conditions, or other circumstances make the originally planned location unsuitable.

  • Training packages and unused sessions are subject to the expiration, cancellation, and refund provisions stated elsewhere in this Agreement.

REFUNDS

Fees for completed Training Sessions and Initial Consultations are non-refundable.

If the Client cancels or terminates services before all prepaid sessions in a package have been completed, any eligible refund will be calculated based on the value of services already provided and the remaining unused sessions, less any applicable cancellation fees and actual non-refundable transaction, credit card, or payment-processing fees incurred by Clear & Kind Canine. These third-party processing fees are strictly non-refundable.

Clear & Kind Canine does not provide refunds based solely on a Client's dissatisfaction with the pace or outcome of behavioral change.