Refund and Cancellation

CANCELLATIONS & RESCHEDULING

At least 36 hours' notice from the Client is required to cancel or reschedule a Training Session.

Severe Inclement Weather Policy: Clear and Kind Canine LLC reserves the right to cancel or reschedule any appointment due to severe inclement weather.  Trainers will provide alternative locations to conduct a session if necessary. In the event of severe weather that would make arrival to class or training unsafe, we will inform you via phone or e-mail up to two hours prior to the scheduled session.

Cancellations or rescheduling requests made less than 36 hours before the scheduled appointment, as well as missed appointments and no-shows, will result in a $45 late-cancellation/no-show fee. For Clients using a training package, Clear & Kind Canine may, at its discretion, deduct the applicable session from the Client's remaining package sessions instead of charging the $45 fee.

Exceptions may be made at the discretion of Clear & Kind Canine for genuine emergencies or circumstances outside the Client's reasonable control.

If Clear & Kind Canine must cancel or reschedule a session due to illness, severe weather, unsafe travel conditions, emergencies, or other circumstances outside the Trainer's reasonable control, the Client will not be charged a cancellation fee. In such circumstances, the Trainer will make reasonable efforts to provide notice and reschedule the session at a mutually convenient time.

Clear & Kind Canine reserves the right to determine whether weather or other environmental conditions make a scheduled training location unsafe or unsuitable. The Trainer may offer an alternative location or, when appropriate, reschedule the appointment.

REFUNDS

Fees for completed Training Sessions and Initial Consultations are non-refundable.

If the Client cancels or terminates services before all prepaid sessions in a package have been completed, any eligible refund will be calculated based on the value of services already provided and the remaining unused sessions, less any applicable cancellation fees and actual non-refundable transaction, credit card, or payment-processing fees incurred by Clear & Kind Canine. These third-party processing fees are strictly non-refundable.

Clear & Kind Canine does not provide refunds based solely on a Client's dissatisfaction with the pace or outcome of behavioral change.